OUR TEAM
Zharah Michelle J. Ambalong
Customer Service Representative
Education
Santa Monica Institute of Technology
- Bachelor of Elementary Education
Iligan Institute of Technology
- Hotel and Restaurant Services
Customer Service Representative
Zharah Michelle J. Ambalong
As a Customer Service Specialist, it is very important to understand the role. Building connection by understanding the clients needs, be an outlet if you have to. This way I believe, you are able to gain a client’s trust. I value client’s perspective as much as with their time invested, ensuring to communicate well and empathize on their most vulnerable times. Therefore, assisting customers professionally, addressing concerns efficiently, answering inquiries clearly, resolving issues and ensuring client satisfaction is equivalent to a client’s great, positive experience.
My Why
I chose to join a personal injury law firm because I truly believe my ability as a Customer Service Specialist will be used in a meaningful way. I genuinely wanted to be part of a firm or company where I can be as useful and helpful. Self satisfactory for me is being able to provide reassurance, empathy and clear communication when client’s need it the most. I am also driven with motivation where I can see myself making positive impact while continuing to grow professionally in a fast-paced and client-focused environment.
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